We cannot accept liability for any damage or defect reported more than five days after delivery.

Once you receive your curtains or blinds, make sure to check them immediately and let us know if you find any damage or defects. If there is a problem with a Made to Order product do not return the goods to us until you have spoken to our Customer Services team at. Unless the goods are incorrectly supplied, faulty or damaged you will be liable for the full cost of the return postage. We may ask you to return such goods to us at our cost.Īny goods returned to us under any circumstances must be in their original state and in their original packaging. Where goods are faulty or damaged we will ask you to supply photographic evidence that this is the case. Please get in touch with should this be necessary. We will happily replace any product that has been incorrectly supplied, is faulty or damaged upon receipt. Please then contact for advice on how to organise redelivery.

If there is no one to receive your order and the carriers have made their maximum number of delivery attempts, the parcel will be returned initially to the carrier’s depot (you will be given the option to collect in person) and then to us.

Use the link provided should you need to make any alternative arrangements such as changing the delivery address or date. Once your order has been despatched you will receive a text message from our carriers to your mobile phone giving you a tracking number and link informing you of the expected delivery date. Current lead times are displayed against each individual product.įully insured UK mainland delivery is free on orders over £100 and only £4.99 for orders under £100.

We can normally dispatch items which are in stock within 3 – 5 days and our Made to Order products have an average turnaround of 10 working days, but this may vary from product to product.

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